Customer Engagement Learning Journey
Experienced
Being experienced, you have the flexibility to choose the courses that fit your experience level and personal goals.
So, start with any course that you prefer or feel is necessary for your development. Learn at your own pace and choose the courses that align with your specific needs and interests. You can choose to start with the Transform programs or dive straight into the Progress courses. It's completely up to you.We've organized the programs into two categories:
  • "Become Proficient"
  • "Progress"
To ensure the most effective skills development, we recommend completing the "Become Proficient" programs before moving on to "Progress".
Proficient
Core D365 Sales Foundation
Onboarding D365 Sales Foundation
Core D365 Sales Foundation
MB-910 Microsoft Dynamics 365 Fundamentals CRM
Upcoming session(s):
  • 09/07/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 15/10/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 12/11/2026 (09:30 - 17:00 CET/CEST) [1 session]
Core D365 Sales Specialist
Onboarding D365 Sales Core Specialist
Core D365 Sales Specialist
PL900 - Microsoft Power Platform Fundamentals
Upcoming session(s):
  • 01/07/2026 - 02/07/2026 (09:30 - 17:00 CET/CEST) [2 sessions]
  • 28/10/2026 - 29/10/2026 (09:30 - 17:00 CET/CEST) [2 sessions]
  • 02/12/2026 - 03/12/2026 (09:30 - 17:00 CET/CEST) [2 sessions]
Provisioning Test Demo Environments for Power Platform and Dynamics 365 Expert Session
Best Practices in Developing Model-Driven Apps in Power Platform Expert Session
Upcoming session(s):
  • 24/09/2026 (12:00 - 13:00 CET/CEST) [1 session]
  • 15/12/2026 (12:00 - 13:00 CET/CEST) [1 session]
QA Support Session
Upcoming session(s):
  • 07/07/2026 (15:00 - 16:00 CET/CEST) [1 session]
  • 06/10/2026 (15:00 - 16:00 CET/CEST) [1 session]
Progress
MB-280T01 - Configure Dynamics 365 Customer Experience Model-Driven Apps
Upcoming session(s):
  • 17/09/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 19/11/2026 (09:30 - 17:00 CET/CEST) [1 session]
MB-280T02 - Empower Sellers with Dynamics 365 Sales and Microsoft Copilot for Sales
Upcoming session(s):
  • 24/09/2026 - 25/09/2026 (09:30 - 17:00 CET/CEST) [2 sessions]
  • 26/11/2026 - 27/11/2026 (09:30 - 17:00 CET/CEST) [2 sessions]
MB-280T03 - Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights
Upcoming session(s):
  • 30/06/2026 (Canceled)
  • 29/09/2026 (09:00 - 16:00 CET/CEST) [1 session]
  • 30/11/2026 (09:00 - 16:00 CET/CEST) [1 session]
Expert Session - Monthly Customer Insights Journeys Update Expert Session New
Upcoming session(s):
  • 07/07/2026 (13:00 - 14:00 CET/CEST) [1 session]
PL-7001 – Create and manage canvas apps with Power Apps
Upcoming session(s):
  • 15/07/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 21/10/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 15/12/2026 (09:30 - 17:00 CET/CEST) [1 session]
PL-7002 – Create and manage automated processes by using Power Automate
Upcoming session(s):
  • 16/07/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 22/10/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 16/12/2026 (09:30 - 17:00 CET/CEST) [1 session]
PL-7003 – Create and manage model-driven apps with Power Apps and Dataverse
Upcoming session(s):
  • 17/07/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 23/10/2026 (09:30 - 17:00 CET/CEST) [1 session]
  • 17/12/2026 (09:30 - 17:00 CET/CEST) [1 session]
PL-7008 - Create Agents in Microsoft Copilot Studio New
Upcoming session(s):
  • 10/07/2026 (09:00 - 16:00 CET/CEST) [1 session]
  • 01/10/2026 (09:00 - 16:00 CET/CEST) [1 session]
  • 10/12/2026 (09:00 - 16:00 CET/CEST) [1 session]
Expert Session - Deploying Model Driven Apps - Choosing the right option Expert Session
Upcoming session(s):
  • 02/07/2026 (15:00 - 16:00 CET/CEST) [1 session]
  • 01/10/2026 (15:00 - 16:00 CET/CEST) [1 session]
QA Support Session
Upcoming session(s):
  • 07/07/2026 (15:00 - 16:00 CET/CEST) [1 session]
  • 06/10/2026 (15:00 - 16:00 CET/CEST) [1 session]
Specialize
Start Specializing programs only when you have at least finished the proficient level of the new hire/experienced programs.
To ensure the most effective skills development, we also recommend starting with "Become Proficient" before moving on to "Progress".
Proficient
MB 230 Microsoft Dynamics 365 Customer Service
Upcoming session(s):
  • 30/09/2026 - 14/10/2026 [3 sessions]
    • 30/09/2026 (09:30 - 17:00 CET/CEST)
    • 07/10/2026 (09:30 - 17:00 CET/CEST)
    • 14/10/2026 (09:30 - 17:00 CET/CEST)
MB-240 Microsoft Dynamics 365 Field Service Functional Consultant
Upcoming session(s):
  • 12/08/2026 (09:00 - 16:30 CET/CEST) [1 session]
  • 18/11/2026 (09:00 - 16:30 CET/CEST) [1 session]
PL-200 - Microsoft Power Platform Functional Consultant
Upcoming session(s):
  • 07/09/2026 - 06/10/2026 [5 sessions]
    • 07/09/2026 (09:30 - 17:00 CET/CEST)
    • 15/09/2026 (09:30 - 17:00 CET/CEST)
    • 22/09/2026 (09:30 - 17:00 CET/CEST)
    • 29/09/2026 (09:30 - 17:00 CET/CEST)
    • 06/10/2026 (09:30 - 17:00 CET/CEST)
  • 10/11/2026 - 08/12/2026 [5 sessions]
    • 10/11/2026 (09:30 - 17:00 CET/CEST)
    • 17/11/2026 (09:30 - 17:00 CET/CEST)
    • 24/11/2026 (09:30 - 17:00 CET/CEST)
    • 01/12/2026 (09:30 - 17:00 CET/CEST)
    • 08/12/2026 (09:30 - 17:00 CET/CEST)
QA Support Session
Upcoming session(s):
  • 07/07/2026 (15:00 - 16:00 CET/CEST) [1 session]
  • 06/10/2026 (15:00 - 16:00 CET/CEST) [1 session]
Microsoft Fabric for Dynamics 365 Professionals Why It Matters Expert Session
Upcoming session(s):
  • 01/07/2026 (16:00 - 17:30 CET/CEST) [1 session]
  • 08/09/2026 (16:00 - 17:30 CET/CEST) [1 session]
  • 12/11/2026 (16:00 - 17:30 CET/CEST) [1 session]
Expert Session - How to Become a Prompt Engineer Expert Session
Progress
PL-400 Microsoft Power Platform Developer
Upcoming session(s):
  • 27/07/2026 - 31/07/2026 (09:00 - 17:00 CET/CEST) [5 sessions]
PL600 - Microsoft Power Platform Solution Architect
Upcoming session(s):
  • 21/10/2026 - 23/10/2026 (09:30 - 17:00 CET/CEST) [3 sessions]
Expert Session - Copilot for Power Apps Expert Session
Upcoming session(s):
  • 08/07/2026 (16:00 - 17:00 CET/CEST) [1 session]
  • 07/10/2026 (16:00 - 17:00 CET/CEST) [1 session]
Expert Session - Copilot for Power Automate Expert Session
Upcoming session(s):
  • 12/08/2026 (16:00 - 17:00 CET/CEST) [1 session]
  • 11/11/2026 (16:00 - 17:00 CET/CEST) [1 session]
Build Extend Copilot Agents with Copilot Studio Expert Session
Upcoming session(s):
  • 09/09/2026 (16:00 - 17:00 CET/CEST) [1 session]
  • 09/12/2026 (16:00 - 17:00 CET/CEST) [1 session]
QA Support Session
Upcoming session(s):
  • 07/07/2026 (15:00 - 16:00 CET/CEST) [1 session]
  • 06/10/2026 (15:00 - 16:00 CET/CEST) [1 session]